Case Studies

Revention has years of experience and success, but don’t take our word for it. Hear the stories of our clients and see how Revention can simplify your business.

Frank’s Pizza Fixes Its Drawer Change Dilemma
Frank’s Pizza has been long regarded as a go-to spot in Houston since 1997. The New York-style pizzeria has attracted many late-night crowds and walk-in foot traffic. On February 2018, they expanded to open a new neighboring location— a bar & lounge concept named Frank’s Backyard.

Ed Love, the founder, and owner of Frank’s Pizza, has been a user of the Revention POS system since 2006; however, the relationship hasn’t always been perfect. In early 2018, Mr. Love started looking for a new POS system. His first motivation was that Revention did not have a solution for tax-exempt customers when using the tax included menu pricing. The second motivation to swap was the transition into the modern credit card platform for EMV compatibility and PCI compliance. Ed felt Revention was needlessly moving away from a tried-and-true solution, and that the new technology would limit and hinder his business.

Revention moved away from the CreditLine 911 software and upgraded to their in-house EMV solution, Revention Payment System (RPS). RPS uses the new TLS 1.2 security protocol mandated by the PCI board. Many customers including Mr. Love, saw this transition as an unnecessary move for Revention. Revention knew this transition would protect its customers from chargebacks and from future security threats.

Ed Love further explained that he was under the impression that the EMV would only accept chip reading and that he was going to lose the efficiency of his card swiping. Love specified that “when he is busy in a night, he does 2 customers a minute, or 120 customers an hour,” and with the chip, he would be heavily hampered by the speed of each transaction.

In his switch to Speedline, he said that the requirement would be that they must enable the swiping function of credit cards and that they must allow him to process tax included payments with the option to exclude tax-exempt customers. Ed Love signed over, and Speedline installed their software into the Revention hardware.

However, things didn’t quite play out as he had planned. Within a very short time, he noticed that while Speedline could supplement the tax feature and supported swiping to keep his transaction pace, it lacked several other major elements that were available on Revention. One of the major one’s obstacles was the reconciliation process to swap a drawer out.

Soon after his transition to Speedline, Ed Love contacted Revention to see if a switch back could be possible. When Mr. Love spoke with the Revention sales and customer care team, he found out Revention would be willing to do custom development to suit his tax features. He also found out, that the RPS system would still meet his transaction speed needs (disabling the chip mechanism to utilize card swiping). Today, Ed Love is once again an advent user of Revention, and we are closely working with him to further develop custom solutions for his unique restaurant & bar concepts.

Piu Bello Increased Sales By 20% Through Streamlining Delivery
Piu Bello is a family-owned business headed by Mehul Patel since 2016. Piu Bello serves their customers in three ways: Lunch and Dinner menu for both Dining Room and Carry-Out service, as well as Pizza Delivery. The concept features classic Italian dishes with modern American delivery fare for wings, mozzarella sticks, and chicken fingers.

When Mr. Patel originally purchased the restaurant, he knew that sales had been declining by 20% year-over-year. Soon after incorporating a Revention POS system and all its built-in tools, Mr. Patel was able to find that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process.

Mr. Patel assumed control of the business with the existing POS, Clover. He stated that all of his inventory, employee, and customer management needed to be done manually. “Clover might be ok for retail stores; it’s not going to work for my restaurant concept, which requires a lot of customization. Clover also has no way to calculate labor, unless you want to download a 3rd party app (for an extra charge). Many of those apps are also incapable of doing what I truly need.” The difficulty continued to inventory, “There’s no way for me to know when I need to reorder food, how much food I’m using per pizza, and for it to specify the quantity of toppings. The only thing Clover is good for is to take simple orders and charge cards.”

Over time, the manual workload began to overtake him, and that’s when he truly became motivated to find an all-encompassing solution. Through all of his research and due diligence, he found Revention. “Revention POS is the only system that gives me everything I need; an inventory system that can be customized, and (resources) that can help me build my menu quickly,” also, “coming through and install(ing) everything.”

After his onsite installation and training for his new Revention POS system, HungerRush (online ordering platform), and eye deliver (Real-time driver statistics for GPS tracking), Mr. Patel was able to identify that his delivery process was the best area to start improving.

With Revention he was able to limit the number of orders a driver could take based on the distance he needed to drive to complete the delivery. Now Piu Bello was able to establish the operation standard that would limit the number of pizza orders to be delivered by any one driver. Mr. Patel was also able to reconcile all of the manual inventory, employee, and customer management that had been plaguing him.

As a result, he found that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process, and the time savings from having more automated and integrated labor, customer, and inventory allow Mr. Patel to focus on his real priority – providing excellent service and food to Piu Bello’s guests. Mr. Patel conducted his own independent survey after implementing Revention and these changes. The results showed increased customer perception and satisfaction ratings of his business.

Today, the Piu Bello restaurant is operating more effectively, and Mr. Patel states that within his next month of operation, he will not only have corrected his monthly net loss but turned the delivery operation into a profit center. Mr. Patel is now a huge fan of the Revention system, and he ended by saying: “If Revention can do pizza, they can do anything in the restaurant industry!”

Flyers Pizza Adopts Revention, Projects 30% Growth in 2018 Online Sales
Flyers Pizza, a family owned and operated Ohio staple since 1976, plans to expand their market share by leveraging Revention Point of Sale’s technology and Software as a Service suite. Flyers Pizza was number 8 on the Pizza Today Top 100 Independent list in 2016 when they began exploring POS and online ordering options.

The Flyers team began their search because their previous POS was unable to support their next major market expansion – online ordering. “The interface was too archaic,” states Matt Ulrey, Director of IT. “Our old online ordering platform felt like it was made in the 90’s. It was a chore for customers. The Uncles (Owners) wanted a solution that would make online ordering fun and interactive. We needed a platform that would engage our customers from first-click to order completion.”

Enter Revention, a leader in custom point of sale solutions for the hospitality industry since 2003. Flyers installed Revention as part of the grand opening of their 8th location in southern Grove City Ohio in March 2017. Over the course of 2017, Flyers converted two additional locations to Revention. In the midst of transition, Flyers experienced immediate results, climbing from #8 to #6 on the Top 100 List, and increasing sales by 10.6%. Their Online sales in these three locations jumped from under 20% of total weekly volume, to over 30% by the end of 2017. “Revention is more than just a POS and Online Ordering provider,” states Mark Ulrey. “Revention is a partner. We’re working together on everything from suggestive selling to menu formatting and configuration to ensure our guests are happier and spend more during every experience.”

Flyers Pizza is utilizing Revention’s HungerRush online ordering platform, Honeycomb loyalty service, and R-enterprise remote management. All three services interact and combine with the POS to enable the Flyers management team to respond to customer trends on-the-fly and provide a cohesively branded and unified experience across all locations. The combination of these services has set the stage for Flyers to expect a 30% increase in online sales by 2019.

Hungry Howie's Rewards Redemption Rate Exceeds 74%
Hungry Howie’s, a nationally recognized carry out and delivery pizza chain based in Madison Heights, Michigan, is known for its Flavored Crust® and now for its loyalty program. Howie Rewards® is a simple, user-friendly program that automatically tracks participating purchases and rewards guests for every six qualifying online orders.

Howie’s launched the program mid-2016, after selecting Revention’s loyalty program Honeycomb. Revention’s development team and Hungry Howie’s technology team worked together to customize the loyalty program to fit their exact requirements. “Having Revention build the architecture of our loyalty program just made sense,” states Dan McKay, Director of IT. “They already provide our POS and Online Ordering, which means they understand our operational and customer interactions on all fronts.”

Honeycomb is a robust loyalty engine that tracks customer data above store, and provides updates to members via email based on qualifying actions or purchases across locations. The platform utilizes HungerRush online ordering as the customer facing portal minimizing customer credentials. “Our vision for Honeycomb is to provide a support structure that enables a consistent, brand unifying experience across platforms and locations,” states Laura Gaudin, Director of Product Management. Honeycomb provides staff with the perfect re-direction to any questions, allowing them to train consumers and direct them to the online ordering platform.

The Howie’s team has already seen major success with online only participation in 2017. Howie’s processed over 850,000 loyalty orders totaling over $15 million in net sales. The Howie’s team has given back over 147,000 medium two-topping pizzas to their guests. Howie Rewards® success is most evident in the redemption rate of 74%. “We knew the integration with online ordering would be huge,” states McKay. “We didn’t anticipate how much impact the loyalty interface in the online menu would be. Most loyalty platforms plateau at a 20% redemption rate because of manual redemption codes or incomplete integrations. With Honeycomb, we’ve tripled that benchmark in just the first year because of the online ordering and mobile application integration.”

Boardwalk Ups Its Game with Flexible POS
The team at Santa Cruz Beach Boardwalk began their search for a new POS to accommodate evolving PCI requirements, and a stable multi-site configuration — something that had been dropped by their previous vendor.

“We were running 34 terminals and our legacy software’s approach to communications became non-sustainable,” recalls Monty Matteson, the Boardwalk’s senior supervisor of revenue systems technology. “We were having daily crashes during our peak business time.” For a seasonal company with only a limited number of days available to generate revenue, system downtime impacts the bottom line.

Matteson had an extensive list of requirements for a new system. A robust communication infrastructure was a primary concern, given the previous platform’s tendency to fail when the organization could least afford it. An ability to support multiple merchant services was also a must.

“We need to track fees for each restaurant, because each has its own merchant account,” Matteson says. With its widespread foodservice offerings and desire for accountability across each one, cashier tracking at the individual level and the functionality to use employees’ ID cards as logins to the system were also required.

In addition to features built around backend support and data granularity, Matteson says strong system integration and the ability to address customer-facing issues were also front and center as the team shopped for the right solution.

“We have a branded MyBoardwalk card that’s a stored value card,” he explains. “We wanted to integrate that card natively into the software, so we could accept it at all of our foodservice locations.”

Revention (www.revention.com) emerged as the right partner to achieve its goals. “They understood our needs and gave us referrals for sites our size with comparable volume,” Matteson recalls. “That told me their system was very stable.”

Being a seasonal business has its advantages, and the Boardwalk leveraged its downtime to deploy the Revention POS platform. “We came in on a Monday, switched over the four closed revenue centers and conducted some testing to make sure everything was working well,” Matteson says. The foodservice department then reviewed the menus and did a bit of tweaking. “Tuesday night we converted the remaining two revenue centers and reset the system. Wednesday morning everything went live on Revention.”

The solution’s power and stability were quickly apparent. Knowing how fickle the previous system had been, Matteson says, “The fact that it handled our busiest days and didn’t crash is the bottom line.”
The MyBoardwalk payment option was incorporated post-launch, to ensure the team could integrate the necessary data.

“We wanted to make sure the reporting came across correctly because it’s a different concept than real money,” Matteson says. The card gives customers a more streamlined and cohesive experience, while providing the brand with better data insight at the same time.

The Boardwalk is now ready to go forward with a POS platform that can keep its many terminals humming and support an easy and enjoyable guest experience.

“We are extremely impressed with Revention. Labor cost has come down SO much in all of our stores, which naturally affects the bottom line. With regard to functionality and what the employees that actually use the POS every day think about it, they absolutely love Revention. They rave that it’s just so much easier and faster; they really love using it.”

Cindy Paul, Popeyes

“I needed a robust and modern POS system and after months of intense research I chose Revention for a variety of reasons. First, it was by far the easiest and most intuitive POS system that I found. Training takes from minutes up to a few hours tops, versus much longer with other systems. Also, it has a lot of up-to-date features and great add-ons like iPhone apps. The whole system makes it friendly for the customer because it allows me to easily adjust, add, split or change a ticket without any hassle.”

Michael Savich, European American Bakery Cafe

“Revention covers the full scope of needs for a company like Villa. Revention is unquestionably the best restaurant POS system and the ideal partner to help us achieve our aggressive growth plans.”

Laurent Xatart, Villa Enterprises

See Firsthand How Revention Can Help Your Business

Your technology solution provider is one of the most critical decisions for your business.  Trust Revention to deliver an integrated solution with 24 x 7 Customer Support and the capabilities you need to grow your business by exceeding your customer's expectations.