Customer Stories

Our customers rave about our service and software. Check out their stores below.

Revention Interviews Juan Hernandez of Texas Steak Express

How long have you been in the food service industry, Juan?
13 years.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
A lot of problems with our previous POS, DiamondTouch.

Do you believe that a POS system has a direct impact on a customer’s experience?
Absolutely!

Speed of service is extremely important for delivery concepts—How does Revention assist in speeding up operations?
For one, it works! It has a lot of efficiencies built in, especially when entering in a first time caller’s info. The time spent taking an order has been reduced by at least 25%. If a customer calls back to change something it can be done easily, as well. The mapping service actually works too, and that’s a huge help for the drivers.

In general, how does Revention address your specific needs as a delivery/carry out concept?
DiamondTouch was great at taking the actual order, but that’s about it. Revention does that and so much more, especially in terms of entering customer information efficiently and reducing mistakes. The software is so customizable that you can configure just about anything to suit your concept. This has allowed us to make receipts easier to read, thus reducing mistakes. Now they can cruise through order taking making far fewer mistakes when entering customer’s info, when taking the actual order itself, and during the preparation of the order.

How do you feel that Revention has added to the Texas Steak Express brand?
All the above mentioned have allowed us to give our customers a better experience because they don’t feel our frustrations over the phone or when they place their order at the store. Also, mistakes have been drastically reduced,

Since switching to Revention, what positive changes have you noticed?
Cash control is greatly improved. Management is able to do things like cashing out drivers and closing the store so much faster. It’s also easier for us to detect theft now – with Revention you know right away if an internal mistake was made or if a theft occurred.

Also, our efficiency is better – we can take orders faster with fewer mistakes. With regard to security, using fingerprints to log in deters people from trying anything questionable. And the reports are awesome! The amount of info you can get from Revention is almost overwhelming, you can track just about anything, and it’s accurate.

After setting up HungerRush online ordering, what kind of results did you experience immediately? Did online ordering simplify any aspects of your business?
In the past we tried another platform, but had a lot of trouble with it. HungerRush doesn’t give us any of those problems, it just works! We get a lot of feedback from our website about our online ordering now, which is 100% positive with regard to ease of use. The app is integrated seamlessly and it is awesome to give this option to our customers.

Our online business is steadily increasing, and it gives the customer the luxury of taking their time placing their orders. This increases ticket averages, because they are not feeling rushed by an employee on the phone juggling 3 tasks. Customers can cruise through the menu at their leisure, and the pictures on the website cause them to add more items. Our ticket average is at least 10% higher online.

On average, what percentage of your business now comes from online ordering?
As a company, 7 stores, 25%.

What has been the most rewarding part of your journey thus far with Texas Steak Express?
Helping people grow, as well as them helping me grow.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
Be better today than you were yesterday.

 

 

Revention Interviews Byron Navarro of Rockin Rodeo

How long have you been in the nightclub/bar industry, Byron?
Almost 10 years – here in Denton for 4 years now and 5 years in Wichita Falls before that.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
We were using cash registers before, but those are very limiting and we were growing fast. We wanted to speed up operations and make tracking inventory easier. Inventory purposes were a big part of it. But it was the all-in-one aspect of Revention that we really loved – you really can do everything and it’s all right there in front of you, just a click away.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive industry?
Well I wouldn’t say mandatory, but for a club the size of Rockin Rodeo, it’s definitely more than worth your while. Tasks that previously took forever with the cash register – price changes, for example – are now completed quickly and efficiently with the POS. It really speeds up everything.

Do you believe that a POS system has a direct impact on a customer’s experience?
Yes! Especially with regard to speed of service. It takes all of the confusion out of order taking, and being able to customize very specific buttons tailored to our needs is awesome. It takes all of the math out of it too, so far fewer errors are made.

Rockin Rodeo is also a live music venue. Does your Revention system support that element of the business?
It does, actually. Now we can sell concert tickets from the POS. Now customers can buy tickets to future events right there and then. Our customers love that.

If you were to name what you feel are the best features within Revention, what would they be?
That’s impossible to answer, because I could never limit it to just one, or a handful, of features. There are so many features I could list! The system is leaps and bounds above everything else and things are so much better than before, with the registers. I guess I would say the strong, well-built technology of the system is the very best thing about it. It’s the solid foundation upon which all of the features are built, enabling us to work faster and more efficiently with the click of a button.

Are there any specific features of the Revention system that you feel have directly and positively affected your profits?
Speeding up operations certainly contributed to a profit boost. The inventory module helps us track of everything better and monitor so many things, which also helps in that respect.

What has been the most rewarding part of your journey thus far with Rockin Rodeo?
I would have to say watching Rockin Rodeo grow. I’ve been with RR for 4 years and I’ve watched this club go from using 9 key cash registers to using powerful, cutting edge POS technology, which has completely modernized the business and enabled it to grow in leaps and bounds.

Would you recommend Revention technology to other owner/operators out there like yourself?
Absolutely! In fact, we’ve already done so several times. Our employees love it, our customers love it – we are talking about Revention all the time!

 

 

 

Revention Interviews Jen Zeuner & Anne Keller of the Hot Tomato Cafe & Pizzeria

How long have you been in the food service industry, Jen & Anne?
We opened the Hot Tomato in June of 2005 with no real food service experience. Anne, growing up in the Seattle area, worked in coffee shops as a teenager and Jen, growing up in NJ, worked in pizzerias. But neither of us had much experience in the real world of food.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
Not a particular issue, we knew in order to keep up with the growth of our business we needed a system that was user friendly and capable of providing us with the information that we needed.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
Absolutely! When we think back to how much time we lost hand writing tickets and creating our own Excel files to track things, it’s just silly. The backside of things is sooo much easier. With Revention, we are able to make changes and updates on our own and in real time when we need to. Also, having the ability to access our sales and reports via our phone or computer without having to be in the restaurant really saves a ton of time.

Do you believe that a POS system has a direct impact on a customer’s experience?
Yes, definitely, especially when you have a line out the door for hours at a time! The guest knows that even though that line may be long, our time at the register is pretty quick! It’s great to have a POS system that is efficient and accurate – not only for the guest, but for the staff as well.

How do you feel that Revention has added to your brand?
Having a reliable POS system allows us to give our guests a faster and more accurate register experience. Food and beer are getting to the guests faster now and we have fewer mistakes. This fits in with our customer service ethos and people know that we are on top of it. Once they give us their order they can sit back, relax and enjoy the experience!

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
We did use a different POS for quite some time. Some things were good but other aspects were really difficult. The software would crash a lot and it never failed that it would be when we were super busy. The reporting was extremely difficult to export, so even though it was there we couldn’t really use it.

What was the biggest frustration with your previous POS company? What directive led you to research another point of sale solution?
The crashing was the most difficult thing, as guests just want to place an order and get their food, not hear us tell them that our system crashed. Finally, after hearing it wouldn’t crash any more (which it did), we started researching other POS systems.

When referencing “ease of use” how does Revention compare to your previous system? Do you have a particular example on this difference?
The training aspect is much easier than before. New employees seem to pick it up with a lot less training time. As far as the backside of things, there are a ton of options and the more we use it, the more things we seem to find!

How does Revention assist in speeding up operations?
The caller ID feature really speeds our phone orders up and allows us to give more attention to the guests that are in our establishment.

How much faster do you think operations have sped up for your store since installing Revention?
Our phone order process probably takes a minute or two off the initial call as it pulls up the existing customer with the caller ID feature.

When selecting a POS company, technology should be part of your initiative. This is commonly forgotten as many POS software options were designed on technology platforms that originated over 20 years ago. How would you compare the technology that Revention has to your previous POS provider?
I don’t think many of us think about the technology aspect until we see what we don’t have. There are many things that have helped with our growth and the technology that is now offered is what has helped us with this growth. Initial POS training is much easier than ever with Revention, and new employees can really pick up the register aspect quickly, which allows us to spend more time on other aspects of their training. Being able to remote into our system or use an app on our phones to check sales – it’s just mind blowing!

When changing POS providers, it is very important to have your entire staff adopt this change. How did your staff react and accept the new Revention POS System?
The staff was really excited about the ease of use. We had one day in which everyone came in for about an hour after we had our initial training. We opened the next day and everyone was pretty solid. At first I think they were skeptical but after a bit of time they were all really happy!

If you were to name the best features within Revention, what would they be? How do each of these features compare to Speedline?
The caller ID is a great feature and every restaurant should invest in that feature, as it makes phone orders much faster. Also the pre-authorized card feature is great for guests that want to keep a tab open. We no longer have to hold credit cards behind the counter nor have people leave without paying! This is a huge bonus!!!! We didn’t have either of those options with our former POS provider.

In terms of training staff on the point of sale system, how would you compare Revention to your previous provider?
Training the front of the house has been really easy in comparison. The back office/mgr training has been really easy. Our previous POS was really difficult to change items and pricing and create coupons and such. Revention is super easy when it comes to that stuff, especially because it is not stuff that you do often. Any of our mgrs can jump in on the office side of things and handle pretty much anything.

What has been the most rewarding part of your journey thus far with Hot Tomato?
The most rewarding part for us has been being told by many of our guests how the HT is their home away from home and that they support us because of the culture that we have created, the positive experience we give them and how much we are involved with our community. We never dreamed we would take the Hot Tomato to this level and it’s been an incredibly inspiring journey.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
From the beginning we knew that it was going take more than just a good pizza to get people to support us. Our vision was to give our community what they wanted. We knew we needed to give mind blowing customer service, invest in a great staff and our community, and produce good food with good ingredients or we we’re going to be like everyone else. For us, this has been a great recipe for success and along the way we have been able to make it fun and inspiring! We also realized that with the growth of our business over the years, we had to invest in technology as well. Most of us just want to make the pizza or come up with that amazing dish and we forget how important it is to have the time and the information to run the business. We have saved so much time and energy with the advances in technology. Time that we get to spend being outdoors, riding our bikes and enjoying life!

 

 

 

Revention Interviews Josh Katz of Ben Yehuda

Were you using a previous POS? If so, which one?
We switched from PC America.

Did your previous POS no longer meet your needs? If so, how did your needs change?
We found that PC America wasn’t adapting with the industry. As a result, we have separate systems for loyalty programs and online ordering and this was posing a challenge for our cashiers, cooks and management.

What key factors did you consider in deciding whether or not to switch to Revention point of sale?
We were looking for a single POS that had loyalty and online ordering integrated.

Were there specific products you were interested in?
Loyalty Integration
Online Ordering
Self Serve kiosk
Generally keeping up with the industry

Pricing?
We found that Revention was a bit more expensive than other options, however, with the buy back program it was comparable.

Why did you choose Revention over our competitors?
If you’re not moving forward, you’re dying. Other POS companies seem to be dying while Revention is always moving forward.

Since your install, have you seen an increase in sales? Order volume?
Yes, customers are happier with the faster service and the more unified experience with the online ordering/loyalty program.

What benefits have you experienced from working with us?
Much faster training, great support staff, simpler operations.

What specific results have you seen from implementing our point of sale system?
Our online order sales are on the rise and my team now feel like they have the tools they need to do their job.

What business processes does our system enhance? Does it save you time and/or money?
Every process. The KDS has helped our line improve ticket times, reporting tools have made things easier for management, in addition to the enhancements for the cashiers mentioned above.

What is your favorite feature within the Revention system?
The unified solution of POS, loyalty, and online ordering.

How has your experience been when calling in to customer service? Are our reps knowledgeable, helpful, timely?
Generally very good. On Fridays and Saturday nights there are sometimes long waits, but if it isn’t anything critical the call back features has been very handy. In the past we used to have a manager sitting on hold, now we can leave our phone number and get back to serving customers. However, when there are software updates it can take the service team a while to get trained on the new features.

If there was one thing you could tell business owner looking at Revention as their preferred POS, what would you tell them?
If you’re looking for a POS that is innovative and cares about the customer experience Revention is the only way to go.

 

 

 

Revention Interviews Sam Saigh of Extreme Pizza

How long have you been in the food service industry, Sam?
30 years.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
Customer Service using a WYSIWYG based system for our cashiers.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
Yes, I think a POS like Revention is essential to effectively service our customers.

Do you believe that a POS system has a direct impact on a customer’s experience?
Absolutely, especially because of the ease of ordering.

Speed of service is extremely important for delivery concepts – How does Revention assist in speeding up your operations?
Mapping within the Revention system makes delivery for our drivers quick and easy.

In general, how does Revention address your specific needs as a delivery/carry out concept?
I have found that for us Revention is the perfect fit. We switched over to Revention from Firefly POS after having installed the competitor’s system only 6 months before. THE SWITCH WAS WELL WORTH THE MONEY!

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
We did not have a good experience with Firefly, the competitor’s system we used prior to Revention, at all. It was hard to program, had many systems faults, and zero technical service.

If you were to name the best feature within the Revention POS, what would it be?
The ease of making changes to our menu and coupons.

How do you feel that Revention has added to your brand?
HungerRush online ordering has greatly added to our brand!

Extreme Pizza uses our online ordering platform HungerRush. How has online ordering changed your business for the better?
Since we started using HungerRush we’ve seen a large increase in online ordering sales. And our customers love it because they find it easy to use.

Do you have personal opinions on PCI related issues? Do you think it is important in this day and age to protect sensitive customer data?
Absolutely, we have chosen to use Trustwave in our stores in conjunction with the PCI compliance that Revention provides within the system itself.

What has been the most rewarding part of your journey thus far with Extreme Pizza?
We have a GREAT PRODUCT that we are proud to serve and the support we receive from the team at corporate in California is amazing.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
Have a solid staff, a great product and of course a great POS system such as Revention!

 

 

 

Revention Interviews Patricia Ramos of Dairy Queen

How long have you been in the food service industry, Patricia?
I’ve worked with Dairy Queen approximately 11 years now.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
Revention’s ability to process using multiple credit card processors and menu flexibility led our company to select the Revention all-in-one POS. We wanted to be able to eliminate the separate gift card terminal that was not communicating with our current POS.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
Modern technology is not mandatory in today’s restaurant industry, but it does enable a competitive edge against other restaurants that have not updated. A concern with modern technology is that it can increase your vulnerability against attacks. We wanted a solution that would update our equipment and provide some prevention methods against the vulnerabilities in today’s POS environment. In remote locations, modern technology is often a challenge that visiting customers don’t understand. Having reliable internet and telephone service can be a luxury there, while in metropolitan areas it’s expected.

Do you believe that a POS system has a direct impact on a customer’s experience?
A POS system can have a direct impact on the customer’s experience since it is usually the barrier between the customer and the products we sell. You could have a clean store, great food and if the POS cannot accept the customer’s order or method of payment, the customer will be unhappy and the sale is lost.

Speed of service is extremely important for Quick Service concepts – How does Revention assist in speeding up your operations?
Revention assists with speeding up our operations because it allows for different order types to be taken at all stations. For instance, cashiers can put in or retrieve drive thru orders on the counter registers to back up the drive thru cashier. Another feature that comes in handy is the ability to start new cash drawers while the manager balances the previous shift drawer. A manager does have to close a drawer before starting a new drawer, but when time allows the manager can go back and balance any closed drawers rather than holding up the new cashier at shift change.

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
Prior to Revention we had a POS system that worked well for many years and was serviced locally. Our previous POS equipment and local vendor really set the bar high to find a solution that was going to fit all of our needs. When you’ve had something for many years you know all the ins and outs, the good and bad, and it’s difficult to leap towards something new. Although we are still learning about Revention early on and as of today it appears they have solutions for our POS needs.

If you were to name the best features within Revention, what would they be?
Revention’s best features for us have been customer service, menu flexibility, built-in features included with the POS software, buy-back program, data backup that maintains your stats in the system and enterprise to group and consolidate store information and broadcast menus.

Do you have personal opinions on PCI related issues? Do you think it is important in this day and age to protect sensitive customer data?
It’s extremely important in this day and age to protect sensitive customer and employee data. As the regulation within the credit card industry changes frequently we wanted a POS that would provide updates to match the needs of the credit card environment.

 

 

 

Revention Interviews Corey Rimmel of Hot Box Cookies

How long have you been working in the food service industry? What originally prompted you to want to work within this industry, especially within such a unique segment of it?
I opened Hot Box Cookies in October 2008, but I have had other restaurant jobs in the past. As a college student, I was a huge fan of late night delivery and wanted another option besides sandwiches and pizza. Cookies have always made me think of good memories from my childhood and I thought Columbia residents would love to have them delivered warm to their doorstep.

You started Hot Box Cookies at the young age of 24, correct? How did the idea of a cookie delivery business come to you and how did you make it happen? You received an entrepreneurial award from your university when you started Hot Box, right?
I was actually 20 years old when I started. November 2nd was my 25th birthday. Read above for my inspiration. The idea first started as a joke, but after months of planning I decided to go for it and was able to obtain a loan and sign a lease on a prime downtown property.

Being so young made the process difficult, but I was able to receive a lot of help from entrepreneurial organizations and other businesspeople in Columbia. In 2009 I was the University of Missouri Student Entrepreneur of the year.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s demanding & competitive food service industry?
There’s no doubt in my mind that a POS system is necessary if you run a food service establishment.

Had you used a POS system prior to Revention, and if so, who did you use, when did you make the switch and what can you tell us about the experience?
I previously used an Aloha all in one POS system, which was not as effective as the Revention system. So far I have been very pleased with the Revention POS.

Do you feel that choosing the wrong POS system for your business can have a seriously negative effect on one’s success?
Revention assists with speeding up our operations because it allows for different order types to be taken at Definitely. My reporting was off, my employees were frustrated, and I was unable to efficiently keep track and dispatch my deliveries. Delivery restaurants can definitely benefit from a system like Revention.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention for Hot Box Cookies? How helpful is Revention’s delivery module to Hot Box?
Price and effectiveness of the delivery aspect were the two most important issues. The delivery module of Revention has been a huge upgrade from our previous system and the delivery wait time has improved.

Every business has individual needs, different from everyone else’s. I would say that is especially so in the cookie delivery business! What attributes of the Revention POS have most impressed you when it comes to the specific needs for Hot Box?
I have different zones and delivery fees because I offer delivery to all of Columbia. I also give my drivers compensation for making deliveries that are far way. These two features both have worked great for my business so far.

Do you feel that Revention has added to your brand in any way? After implementing Revention’s POS system, in what areas did you immediately see positive results?
Yes; delivery and order taking speed.

What has been the most rewarding part of your journey thus far with Hot Box Cookies?
Seeing customers enjoy the product I offer and order so frequently.

Do you have any specific goals you plan on working toward?
I am working hard to improve efficiency and create a store that can run without me being there.

Being as successful as you are, what advice would you give to others out there hoping to one day own their own unique food service concept?
Make sure people will actually buy what you plan to sell and that you can make money off it before you open a restaurant. Create a brand that is memorable so word of mouth becomes your best form of advertising.

 

 

 

Revention Interviews Adam Matt of Slice of the 80's

Michigan-based pizzeria Slice of the 80’s is an independently owned restaurant that opened its doors in 2008. From humble beginnings in 2008, Slice of the 80’s is now an award-winning pizzeria on the verge of franchise expansion. Revention has been the technology provider for Slice of the 80’s for years; we have watched them grow and we are proud of their success. We are also proud that we’ve been able to help facilitate that success with our products.

Slice of the 80’s has won two first place awards this year alone, one for Detroit’s A-List and the other for WDIV’s Click on Detroit | Best Pizza – Independent category, and we expect many more to come in the future. We recently caught up with Adam Matt, co-owner (the other owner being Adam’s fiancée Natalie Proctor) of Slice, to ask him a few questions about his store’s recent triumphs.

What aspects of your business do you feel most contributed to your current success?
I think it’s the fact that we pay attention to taste, which is why the customer is ultimately coming to your pizzeria. We don’t buy pre-made products or cheap ingredients, we only buy the absolute freshest items we can, and then we prep everything by hand. We make our own dough, sauce, grind our own cheeses; we make our own salad dressings and so much more. I think when you do it from scratch you have a better quality product and you are able to quality check much better than you would if you just opened a package. It’s the customer that can taste the difference and they know when you are serving them quality or when you are just cutting corners.

Do you feel that Revention has aided in the current success of Slice of the 80s? If so, how?
It is the brain of our whole operation! I know for a fact that we would not be as successful as we are if it hadn’t been for our Revention point of sale system. It lets you focus on preparing a great pizza for your customer, while it orchestrates everything that’s going on in your pizzeria. It handles labor and food cost calculations, which order needs to go in the oven next, which deliveries should be double bagged, and it helps my team take customer orders fast and efficient which is a huge advantage while in the middle of a dinner rush! It’s one of the hardest working “employees” in the kitchen that I don’t have to pay!!

What are your future plans to take Slice to the next level? How do you expect Revention technology to play a role in that?
I would love to franchise the company one day and get a few more stores opened. The demand is defiantly there, customers are always asking when we will expand and we have stretched our delivery area as far as we can, so opening more stores would definitely be one of the big things for the future.
I know for a fact that if we opened a new store the two definite things we would need in it would be an oven and a Revention POS system, there is just no way we could live without them at this point, we are so spoiled on Revention. We also want to keep building and growing with Revention, my whole team and I always get so excited when we hear about a new product or tool that Revention has coming out because we know it’s just going to be another helpful tool that will make our job that much easier.

What advice would you give to other independent shop owners to achieve a similar success that you’re enjoying?
Work hard, pay attention to what your customers wants, focus on your product, focus on training your staff to the level you need them to be, and definitely have a Revention computer system in the store, it will take away the frustration and guessing that makes the job so stressful! The pizza business is a fun business; you just have to have the right tools in place to make it a great business!

About Slice of the 80’s
Slice Of The 80′s is a carryout/delivery restaurant that serves pizza, calzone subs, chicken wings, salads, breads and Pepsi products. It was established August 18th, 2008 at Warren Rd and Wayne Rd in Westland, Michigan. It is an 80′s themed restaurant. It has posters of movies, and 80′s bands on the wall, toys, splash paint, a huge 80′s graffiti mural, and a video arcade that plays 50 classic games including Pac-Man, Donkey Kong, Frogger, Millipede, Galaga, Dig-Dug and many more!

Slice Of The 80′s uses fresh homemade dough every day. We also use our very own homemade pizza sauce recipe, filled with just the right amount of herbs and spices to make it Westland Michigan’s favorite pizza place. We also chop and prep all of the vegetables and grind 100% Mozzarella cheese for daily use. We use fresh mushrooms, never canned. This is why you get the freshest and best tasting pizza in town, and for the price – who can resist? We also have 7 different flavored crusts to choose from for FREE, including our very own Nacho Cheese Crust. Our very own signature Nacho Cheese Bread is a must with any order! So stop on in today and get a hot, fresh, tasty pizza made from scratch and ready in only 8 minutes!

 

 

 

Revention Interviews Travis Pioske of Ole Piper Restaurant & Sports Bar

How long have you been in the food service industry, Travis?
I was raised in this industry for better or worse, haha. I’ve worked every corner of a restaurant for 20 years – from dishes, plumber, repair man, electrician, line cook, head chef, and all manager positions. It’s something that I’ve always had a knack for; it always keeps me on my toes and never bores me. It’s a controlled chaos, if you will, that at most times can be enjoyable.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
With our previous system, Speedline, we were paying a percentage of our online order fees to a 3rd party company. When you’re averaging at least 200 online orders a week, that amount can get a bit expensive. Revention offered a much cheaper choice for online ordering and the fact that it works hand in hand with our POS in the stores made controlling it a lot easier. Revention works with each station being a separate entity, while other POS systems we’ve used work together all as one. This is great because if one system does go down or crashes for any reason, it doesn’t affect the store and we can keep running, whereas with our older systems we would have to be on the line with tech support during the middle of a dinner rush.
Speedline was a good “starter” system, but Revention is a much more user friendly POS system. It’s easier for employees to learn how to use it and each update is always improving the system.

If you were using a previous POS, why did you make the switch to Revention POS? What are the major differences in functionality?
At first we were skeptical about switching POS systems; operationally our store needs a minimum of 12 stations, so switching was a HUGE change. After we got everything settled with installation and training, everything ran very smoothly. Revention is always available to listen to our challenges and provide updates that make the system better for our needs. The POS is very user friendly; the templates, colors, and guides they use make creating a menu and editing items very simple. They seem to be constantly improving and adding new features, which is a bonus. Just like any restaurant, things need to evolve and Revention tries to stay ahead of the game. Not having to pay a percentage of my online order sales is a BIG plus, as well!

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
If you want to KNOW what is going on with your restaurant, KNOW what is selling and what is not, KNOW where your money is and what profit you’re making, then yes – it is definitely mandatory.

Do you believe that a POS system has a direct impact on a customer’s experience?
Yes, it can mean the difference in a customer getting food on their table in 10 minutes or 20 minutes and it being CORRECT. Writing tickets is a thing of the past and considering I can barely read my own handwriting, it’s impossible to always be able to read everyone else’s. In online ordering it makes a HUGE impact. If the system is not user friendly, customers will not keep placing online orders, and online orders mean less labor to answer phones. HungerRush is consistently maintaining either a 4/5 or 5/5 star rating from my online customers; happy customers = happy owners.

When was it decided that Ole Piper needed to incorporate an online ordering solution like HungerRush? Were you hesitant to take the leap at first?
We had online ordering prior to having Revention (see above). We knew online ordering would be beneficial but getting it to work properly and having it be easy enough for the average consumer is the tricky part. Revention does a good job with that.

After setting up HungerRush online ordering, what kind of results did you experience immediately? Did online ordering simplify any aspects of your business?
Because we already had online ordering prior to HungerRush, we basically had to switch overnight. Revention was there to make sure it transitioned smoothly. Of course customers were drawn back by the immediate change, but in the end they were very happy with the results after everything was fine tuned.

On average, what percentage of your business now comes from online ordering?
Online ordering is about 12% of our total sales – that’s huge considering we’re a Mom & Pop restaurant and not a giant chain.

Does having HungerRush online ordering save your business money in any way? If so, please explain.
Yes, it saves on not having to pay a 3rd party company a percentage to handle our online orders. It also saves us on labor by not having to have as many host/hostess’ on staff to answer phones.

What has been the most rewarding part of your journey thus far with Ole Piper’s?
Our restaurant is still thriving since 1969 and that says a lot. To see it evolve and change while still managing to keep its core and foundation is comforting. Being such a strong part of a great community and continuing to watch Ole Piper grow year after year is the greatest reward.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
You can’t be afraid of change, it’s inevitable. Instead, do proper research, learn about new things and make an educated decision when needed. Listen to what your customers want, it’s them that drive your business sales. Technology can only make things easier for you if you let it.

About Ole Piper Restaurant and Sports Bar
Based in Minnesota, Ole Piper (also known as “Pipers” or “The Pipe” by locals) has been in business for over 30 years, opening its doors in 1969. Over the course of those 30 years, the restaurant has remained family owned and operated; Ole Piper prides itself on strong community values. Their specialty is pizza, but their menu also offers Chicken, Pasta, Appetizers, Burgers, Hoagies and many other items.

 

 

 

Revention Interviews Naomi Moore of Texas Ave Tavern

How long have you been in the bar industry, Naomi?
5 years.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
Originally, Texas Ave. Tavern served only beer and wine to our customers, since we didn’t have a liquor license yet. We operate out of a small town, so for the most part our customers were fine with the limited bar – they mostly wanted beer anyway. As time went on, it became clear to me that expanding to a full bar would dramatically change our business for the better and open our business up to entirely new clientele that we currently weren’t able to serve.

Applying for the liquor license was a long and grueling process, but once it was finally obtained about a year ago the bar’s needs changed instantly. By expanding our operation to full bar, Texas Ave Tavern saw an immediate jump in profit and clientele, which was fantastic. But we were still using the cash registers we had prior to the expansion and it was obvious to me that cash registers simply wouldn’t cut it any longer. Obtaining the liquor license was the first step in the growth of our business; we knew we needed to put a POS system in place in order to maintain and increase that growth. A lot more money was now at stake, and we needed a way to track and monitor everything happening in our bar to make it work.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive bar/nightclub industry?
Yes. If you want your business to grow, then you need to use the technology available that can help get you there. As you said, the bar industry is extremely competitive; there’s a lot of money at stake and every little thing counts. Revention makes it possible for Texas Ave. Tavern to be a competitor to some of the bigger bars in the area and provides us with so many tools to run a truly smooth business.

Do you believe that a POS system has a direct impact on a customer’s experience?
Definitely, especially when it comes to speed of service, credit cards and open tabs. Revention’s POS makes the customer process so easy from start to finish – easy for them, and easy for us, as well. That alone makes a huge difference in our service and the experience the customer has at our bar. Great experiences lead to repeat customers and in a small town like Bridge City, repeat customers become very loyal customers quite fast because Texas Ave. Tavern becomes their bar of choice in the area. It becomes their hang out spot; they bring their friends and family, and so on.

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
Prior to Revention we were using cash registers. The difference is like night and day. I can’t imagine ever going back to cash registers now that I know how valuable Revention’s POS system is to my operation.

Are there any specific features of the Revention system that you feel have directly and positively affected your profits?
Definitely! Being able to closely track your sales in such detail is truly helpful. Once you have that much information about your sales, you start to notice patterns and can begin making informed business decisions based on factual, hard evidence in your reports. In fact, the POS helps you keep track of everything, no matter how small – and in this business, that’s a huge plus because we’re dealing with products that we measure out in ounces and tablespoons. Sounds fairly harmless, but those ounces add up fast! Revention helps us significantly decrease waste and keep track of our inventory in meticulous detail, saving us a lot of money.

Every business has individual needs, different from everyone else’s. I would say that is especially so in the cookie delivery business! What attributes of the Revention POS have most impressed you when it comes to the specific needs for Hot Box?
Prior to Revention, we had some issues with employee theft. I would say most bars deal with this on some level, but since we were using a cash register, it made it a little too easy for theft to occur. We lost more money than I care to remember dealing with internal theft. But with Revention, employee theft is basically impossible. With the integrated video surveillance and detailed reports on all aspects of your business coming to you every single day, no one is going to get away with anything like that. We’ve had no internal theft since we started using Revention a year ago.

What specific features do you feel are the most beneficial to bar concepts like Texas Ave. Tavern?
The reporting features are invaluable. I can quickly and easily assess whatever information I want about my business – a few clicks and there it is. With the cash register, everything was done tediously by hand with spreadsheets. It took forever and the possibility of human error meant that even after you put in all that work, the data you’re looking at may not be completely accurate. It was very frustrating to me. I could never go back to that now.

Running a bar requires constant monitoring of all aspects of your business at all times. If the technology exists to do just that, I can’t imagine anything more beneficial for a bar business. And Revention provides that technology.

What has been the most rewarding part of your journey thus far with Texas Ave. Tavern?
Watching Texas Ave. Tavern grow and transform into the establishment it is today.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
Owning a bar might sound fun on paper – and yes, it is fun sometimes – but it’s also a LOT of extremely hard work. Don’t go into this business thinking otherwise! As long as you are prepared for and able to handle the blood, sweat and tears it takes to run an operation like this, the success – and the fun! – will come.

About Texas Ave. Tavern
TEXAS AVE. TAVERN is a private member club, pool hall and bar located in Bridge City, TX. Staples include weekly live music, Karaoke competitions, pool league tournaments and a brand new full bar. Complimentary meals are provided daily for members and their guests.

 

 

 

Revention Interviews Joe Funicello of Tutti's Ristorante

The Funicello family of Norwalk – Pasquale, Joe, Maria, and Elvie Funicello – own and operate the full service fine dining establishment Tutti’s Ristorante located in Westport, Connecticut. They were all born in Southern Italy before moving to the Fairfield County Area and pride themselves on an authentically Italian experience that is about more than just food. They live by the motto “Good Food, Good Friends” and emphasize hearty portions and a family atmosphere. The open air kitchen allows you to watch the preparation of family-style meals, providing the sense that one is at home enjoying a home-cooked meal in a comfortable, cozy setting.

How long has your family been operating Tutti’s Ristorante?
12 years.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
When I came into the family business, I really wanted to give my mom and dad some help because the restaurant was getting a lot busier. I wanted to increase our efficiency and customer service and a POS system seemed to me like a good way to do that.

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
Revention is our first POS, and it’s been really great. Our lives are so much easier than before – it makes a huge difference.

You’ve been installed for about 4 months now. What positive effects have you already seen?
The organization that the POS offers is amazing. It keeps track of everything for us – orders, sales, inventory – so many other things, too. The increase in efficiency helps us do our jobs better and offer the best customer service possible. We’re also able to serve a lot more customers in a night because of the increase in efficiency. When everything is running very smoothly, it’s easy to have more customers coming in because everything is moving much faster. Because everything is so organized and streamlined, the customers’ experience is better, and they’re happier, too. We can do more business with our POS, while still offering really great customer service.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
I do think so, yes, because it improves customer service so much. Writing orders by hand can’t compare and the level of organization a POS provides makes everything so much better.

Do you believe that a POS system has a direct impact on a customer’s experience?
Definitely. I think when you’re doing a lot of business and having really busy nights, the POS makes the entire experience much more organized, efficient and detailed – for the customers and for us. Customers appreciate that things move much faster and they really like even the small things like the level of detail on a receipt.

You are a full-service restaurant and also looking to install HungerRush™ online ordering in the near future. Can you tell us about that?
Yes, we’re actually looking to do that sometime this summer. The restaurant is doing a lot more business and we want to increase that further. We really want to expand the Tutti’s brand and I think offering online ordering is definitely one way for us to do that.

What advice would you give to other restaurant owners/operators out there like yourself?
Organization is key to a successful restaurant and anything you can do to increase your efficiency is going to be good for your business. I highly recommend Revention POS if you want to achieve these things.

 

 

 

Revention Interviews Troy Guidash of Electric Cowboy

How long have you been working in the Nightclub and Bar industry, Troy? What originally prompted you to want to work within this industry?
Oh, I’ve been in it about 23 years now. As for what prompted me, well, I was so young, and there was all of the excitement, it’s such a social environment and you know, all of the pretty people (laughs) but probably the ultimate thing was, being a tipped employee back then, it was all of that expendable cash you had in your hands all of the time! You worked less than 40 hours a week and made more money than people who worked 80 hours a week, and you had very little in taxes, too. (laughs)

(Laughs) Right! Well, has the magic worn off over the past 23 years? Is it still as exciting as it was back then?
It is still as exciting! Of course, now I work more in the upper management section of it all, but it’s still just as exciting to me. I just can’t do anything else, honestly. I tried to do something else for a little while, but I just wasn’t happy. I couldn’t be happier doing what I do. Of course, the work is a lot more intense now…

Had you used a POS system prior to Revention, and if so, when did you make the switch and what can you tell us about the experience?
Yes, I’ve actually used three different types of POS systems in the past – I’ve used Micros, Aloha, and Digital Dining. But when we first started out, we didn’t have a POS system at all, and we actually did a lot of research first, probably about a year and a half, almost two years’ worth of research, and then we got lucky and ran into you guys at the Nightclub and Bar Trade Show a year ago. I’ve had a chance to deal with them all and the one thing I like so much about Revention is that it is extremely user friendly. I’ve trained every single one of my managers and I’ve been at every single install. When it comes to the programming, and when you have to make adjustments, or if you want to do time pricing specials and all of these sorts of things, working with Aloha was literally a complete headache – it was a nightmare. I was calling tech support constantly and even the tech support guys were having the hardest time dealing with my calls. You practically had to be a program installer or an IT tech yourself to even run their program. But with Revention, it’s just so simple; it’s literally click and go. I’m training a brand new GM in my Dallas store right now and he picked it up in less than a day.

That’s so awesome! How many locations do you have?
We have a grand total of 14 locations. We have Revention installed in 6 locations, and we’re working on setting up the 7th location now. Each of those locations has anywhere from 8 Revention terminals all the way up to 15 terminals, which is our biggest location.

After implementing Revention’s POS system, in what areas did you immediately see positive results?
We were able to drop labor about 10% right away, which is really good. As for sales, we were able to increase those anywhere from 15% to 25%. We track sales year to year, of course, and there have actually been times when guest accounts have dropped in a year, but we still exceeded sales from the previous year because we were able to expedite service.

So because of the ease of use, you were able to make more sales more quickly?
Exactly right. Also, the credit card processing is really great. The other really great thing about the Revention system that Aloha didn’t have, that Micros didn’t have, is definitely the biometric time clock. We were really able to watch labor drop simply because, you know, you have to use your fingerprint to clock in.

Exactly! Were there any other particular reasons that led you to choosing Revention?
There are so many things…the system is very, very user friendly, as I’ve said. When compared to competitors, we just couldn’t get the other guys to encompass our needs, our format, and our brand – they just couldn’t do it, or if they could, it was just such a headache; we’d rather not deal with them. But you know, probably the ultimate factor was price. Revention came in around 35% lower in price than everyone else; the price was just so much less expensive. It was very cost effective for us to take the step with Revention. POS terminals are such a huge investment and choosing Revention has really paid off for us.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive Nightclub & Bar industry?
Oh yes, definitely. If you aren’t using POS terminals in your venue, then you’re missing out on opportunities. You have to consider it almost like a hidden expense, kind of like when you’re building a new property, well, you’ve got to have electric and plumbing, and you’ve got to have cash management systems, too.

Right.
If you want to run a business, you’ve got to have the internet, you have to have social networking, you have to be on Facebook – you need modern technology, and that includes for handling your cash, too. If you’re not using modern technology, you’re looking at taking at least 15% to 20% of potential profits right out of your pocket. It’s almost like not even opening your business on time, you know? If you say your doors are going to open at 7:30, you’d better be open! It’s that basic.

Can you share anything about your experiences with the Revention Support Team?
Well, of course our business is not a 9 to 5 one, so if and when we do need support, it’s going to be during late hours of the night. Now that you guys have 24/7/365 support, it’s been great; there’s actually someone there at the call center that can always help us out at any time of the night. We’re high volume, we’re a nightclub, so if our credit card terminal or our systems go down, we need support and we need it FAST. The 24/7 support team makes sure we get it.

Great! Well, we really appreciate you taking the time to speak with us, Troy. Thanks so much!

About Electric Cowboy
Electric Cowboy is a Country and Dance Nightclub with locations scattered all over the south – Arkansas, Kansas, Texas, Oklahoma, Tennessee and Missouri each boast one or more of these popular nightclubs. Revention had the good fortune of meeting Troy Guidash, Electric Cowboy’s President of Operations, over a year ago at the Nightclub and Bar Trade Show in Las Vegas, Nevada, and we’ve been working with him to install Revention POS terminals in his locations ever since. Troy recently took the time out of his busy schedule to speak to us about the positive results Revention has brought to his chain of nightclubs.

 

 

 

Revention Interviews Chris Felefle of Petit Café Mediterranean Grill

Can you tell us a little about the history of Petit Café and your history in the restaurant industry, Chris?
Petit Café is family owned and operated.  When we first opened in mid-July 2008, my mom, my sister and my wife all operated the restaurant, with me being the consultant since I had a full-time job. I was an executive with a fast food chain overseeing multiple locations. In May 2009 I became full-time manager at Petit Café.  Our restaurant business has been on an upward trend and our customers love us. We recently expanded the current location on Eldridge, we now have the ability to seat more people and we could accommodate private events and parties.

Tell us about the cuisine at Petit Café; the recipes are mostly your mom’s, right?
Yes, all of the recipes are my mom’s. Almost everything on the menu is made in house and everything is from scratch. It’s all about the quality of the food and the ingredients that we put into our food. We only use the highest quality ingredients and everything is made fresh daily. Let’s say you order a salad; we toss it for you right then. The hummus is mixed fresh every day for lunch, and for dinner; we want our customers to taste the freshness in our food, and they do. Our motto is, “Mediterranean food like you’ve never had before.” We have a lot of repeat customers who keep coming back because they know they can count on the freshness and consistency of the food and most of all personalized service where we know their names.

Was there a particular issue that led you to choosing an all-in-one POS system like Revention?
No, I did not have any issues; however, I have used Revention since day one. We remodeled the restaurant and needed more stations so we decided to go with the All in One Revention POS terminals.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as Revention, is mandatory in today’s highly competitive restaurant industry?
The restaurant industry is highly competitive and I would not say the POS system is mandatory; however, it is very important to the operation and it makes things run more smoothly from the order taking aspect and the execution in the kitchen. The days of hand writing tickets to the kitchen are long gone. Using the POS helps avoid confusion and errors. On the management side, it helps the manager or owner to view the reports desired, from inventory control to labor and many other useful functions necessary to run the business.

Do you believe that a POS system has a direct impact on a customer’s experience?
The POS system makes things run more efficiently and thus enhances the customer’s experience.

Had you used a POS system prior to Revention, and if so, what can you tell us about the experience?
The only system I have used in my restaurant is the Revention System – since day one. I decided to add to my existing system and stay with the Revention POS systems because in the four years I have been using them, I have not had any downtime or interruptions to my business related to the POS system being down.

How do you feel that Revention has added to your brand?
I feel Revention’s POS system has added value to the customer’s experience with the ease of handling a transaction. In addition, from the management aspect, it helps me run multiple reports and compare sales from year to year or month to month, thus allowing me to plan my schedules and my purchases.

Do you have personal opinions on PCI related issues? Do you think it is important in this day and age to protect sensitive customer data?
It is very important for my customers to know that when they use a credit card at my restaurant, I am doing everything in my power to protect their information and that I have the right POS system to do that. If customer information is compromised, then it will mean a loss of customers and sales.

Are there any specific features of the Revention system that you feel have directly and positively affected your profits?
I believe the entire Revention software is valuable to me, especially the ease of the order taking on one side and the ability to view reports and manage cost from the other side.

What has been the most rewarding part of your journey thus far with Petit Cafe?
The most rewarding part of my journey thus far with Petit Café is seeing the growth the restaurant is experiencing and the many repeat, loyal customers that keep on coming back for more great healthy food.

We know you’ve been in the process of adding a bar to the restaurant – how is that coming along?
I am happy to say that the bar project we started in August of 2012 is now complete. We expanded the restaurant to an adjacent space in order to accommodate the new bar, which is going to be beer and wine at first. Soon we plan to apply for a liquor license, so then we’ll be full bar. It’s a nice area, a good place to hold corporate events; someone might want to wait at the bar and have a martini before everyone gets in, so we want to have that option. We are also planning on having some kind of musical entertainment at the restaurant, perhaps some belly dancers; not on an ongoing basis, but every once in a while. I am coordinating with a jazz band I know to be the musical entertainment for wine tasting events.

Being as successful as you are, what advice would you give to other restaurant owners out there like yourself?
Well, all I could say here is that I am involved in everything that happens in my restaurant and that is a key to running a good operation and to stay on top of things. In addition it allows me to chat with my customers and solicit feedback about our products and their experience with us.

About Petit Cafe
Petit Café, located in Houston, Texas, is a unique dining experience, where delicious homemade food meets fantastic service and heartfelt hospitality. Family owned and operated, Petit Café’s menu features healthy, flavorful, low calorie, and low cholesterol preparations, enhanced by the best and freshest ingredients available, whether imported or locally harvested. An extensive wine list is available to complete your dining experience at Petit Café. We create lasting impressions of memorable events through our catering services. Please contact us; we would love the opportunity to create a menu perfectly tailored to your event.

 

 

 

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