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"I switched from Granbury" – Adam Matt

Read about more switches below
 
”Our Firefly system by Granbury simply could not handle our fast-paced business. The Revention POS is a real asset for our pizzeria. Cash control with our Firefly system was non-existent; ticket prices changed from one screen to another and we were unable to track our cash effectively. The Firefly system went down repeatedly at our crucial business times and the customer service would comment, ‘We’ll look into it’. Revention came to our rescue! Revention has more advanced tools, the easiest order entry, and marketing features no other POS solution provides. Revention’s manned call center with 24/7 LIVE customer service is always available to assist us no matter what time, day, or night. No voicemails! We can manage and grow our business to the next level, thanks to Revention.”
 
Kim Santamassino, Nicky’s World Famous Pizzeria
Concept: Delivery Take Out
Cuisine: Pizza
“We used Diamond Touch by Granbury and it was not the best experience. We had been using Aldelo POS for 2 years before Diamond Touch, but we weren’t happy with that system at all. We met with the men of Diamond Touch POS in February 2012, who showed us a demonstration of their products at a pizza convention. We were shown what it could do for us and we made a deal; they sold us on their system and we decided to replace Aldelo.

When the Diamond Touch installer came to set up the equipment, we were hoping the install would be quick - we only had 3 days with him to properly train me and the rest of my staff. I wanted to make sure I had it down before he left. After those 3 days passed, we knew Diamond Touch was not the POS system to take our store to the next level. It just did not fit, and the installer could tell as well. The software was just not for us.

Diamond Touch tried everything to get me to stay with them, but I just couldn't. I took a $3,000 dollar loss by sending the equipment back, but it didn't matter because I knew I would be losing more if I kept them. We sadly hooked our Aldelo system back up and I knew right then who I needed to call and who Ishould have called in the first place - Revention

I had used Revention before, at my last pizzeria job, and I remembered how much I liked it and how easy it was to use - I had to get that for my store. I felt like an idiot that I hadn't went with my gut and used Revention in the first place. I knew from then on that we were going to use nothing but Revention.

I am so glad I made the right choice. Revention is the best system for Slice of the 80's and one of the best decisions I've made to help grow our pizzeria into what it is today. I don't think we could have gotten so far so quickly if we hadn't had a system like this. Our 5 year anniversary is this weekend and I'm happy to say that Revention will be there to celebrate with us!"

Adam Matt, Slice of the 80's
Concept: Delivery Take Out
Cuisine: Pizza
"We had Diamond Touch by Granbury for two and a half years, and from the moment we started with them we had a difficult time. There were lots of technical problems and their customer service was absolutely terrible. Even though we were paying a monthly fee for the service, whenever I called they either took forever to answer or didn't answer at all, so I'd have to wait for a call back. Very unprofessional.

They would promise things and never follow through with them, despite charging us an arm and a leg for everything. It was horrible. Here's just one example - When PCI compliancy became an issue and it came time for us to upgrade, they wanted to charge me $7,000 for that, which was ridiculous. While I was at this year's Pizza Expo show in Las Vegas I decided to go discuss this with the Diamond Touch owner. He promised me a discount, so I felt a little better. I noticed Revention at the Pizza Expo show, as well, and I liked what I saw. Once I returned home from the tradeshow, I received a bill from Diamond Touch that was significantly higher than what we discussed. I found this extremely unprofessional, dishonest and cunning on their part. This is just one issue of many, but it was the last straw - I decided to call Revention. 

Revention is a much better system all around. It's very easy to work with, very complete. Customers love that they can see how much they owe when they are checking out. Order entry is excellent; it's so much easier to put in an order on the Revention POS and the screen and monitor are so much better, everything looks nice and clear. The reporting features and closing paperwork are awesome - instead of having to batch credit cards separately and all of that, with Revention is just one touch, one click, and you've closed out the day. It's so much easier to work with on every level, really.

Revention also offers the the iPhone app for mobile online ordering and Diamond Touch didn't have that capability. Revention's online ordering is so much better and the all in one integration makes everything really simple. And best of all, when I call Revention's customer service department, someone ALWAYS answers the phone and helps me right away. I feel very taken care of."

Jay Jahanarai, Brizio
Concept: Delivery Carry Out
Cuisine: Chicago Style Pan Pizza
"I was using Diamond Touch in my store, but the system was very outdated and it was time to upgrade to something better. Another Giovanni's location was already using Revention, so I was able to go check it out myself.

I played around with the system and liked it immediately. Soon after we made the switch to Revention POS. It's so much easier to work with than Diamond Touch and visually it blows Diamond Touch out of the water - Revention's software has a lot more graphics and it's much more colorful to look at, and I really like that."

Todd Brown, Giovanni's 
Concept: Delivery Take Out
Cuisine: Pizza
"Prior to switching to Revention I was using Diamond Touch by Granbury in all 10 of my locations, but I wasn't happy with the system. I was interested in online ordering and Diamond Touch didn't offer that. I also wanted to become PCI compliant and knew that PCI compliancy was important to Revention. I had looked at Revention's POS system at the Pizza Expo tradeshow in Las Vegas and I really liked it. Since I was looking for a good online ordering platform, I decided to research Revention's apps in the Apple store to get a feel for the HungerRush product. Revention's HungerRush had the most apps in the store and the customer reviews of the apps were consistently positive, unlike other companies I saw. I was sold.

I'm about to open my 11th Reginelli's location, and Revention will not only be installed there, but I also plan to systematically switch all of my other stores to Revention over time."

Darrell Reginelli, Reginelli's
Concept: Delivery Take Out
Cuisine: Pizza
"We had used Firefly by Granbury in the past, but we wanted a POS system with a smoother operation, better marketing tools, user friendly management tools and solid back office features. We chose Revention because the whole package, down to the overall look of the system, was so much better and more user friendly. The POS incorporates so many great business tools. We were treated wonderfully by the Revention staff throughout the sales, installation and training process - everyone was very helpful. We would 100% recommend Revention to other owner/operators out there."

Jason Bendinelli, Back to the Roots
Concept: Fast Casual, Retail Clothing Shop
Cuisine: Sandwiches, Sushi, Cafe Fare
"Before Revention I was using Granbury's product Vital Link POS, which was basically a fancy calculator. It was pretty bad and their customer support was very poor. I have noticed so many positive changes since I switched to Revention. The delivery module is incredible - I'm really looking forward to Revention's EyeDeliver product, too. My cashiers rave that the order entry is so easy. There has been far less chaos in my store since I switched! And I can't say enough good things about HungerRush online ordering - it's totally awesome and really easy to use."

Ray Simmonds, Ray's Pizzeria & Restaurant
Concept: Delivery Carry Out
Cuisine: Pizza, Cheesesteaks, Hoagies
"After fourteen months of continuous struggles and costly frustrations with my Diamond Touch system, we converted to Revention. Revention is by far a superior product and has greatly enhanced our ability to effectively manage operations. Having learned from my own personal mistake of initially choosing a lower priced POS, I highly recommend Revention for any restaurant operation that requires higher technology to increase their bottom line."

Joe Moore, Tortora's
Concept: Full Service
Cuisine: Italian
"Prior to Revention I was using Vital Link by Granbury in my store, but the machinery was getting old and the software was lacking. Many other Russo's franchisees were already using Revention in their stores, so their POS came recommended. My goals for a new POS were to ensure that our customers would be served in an orderly fashion and that our staff would have a well-rounded operating system to work with. Revention provided an easy yet sophisticated system that helped me reach these goals on a daily basis."

Malik Rayani, Russo's New York Pizzeria
Concept: Delivery Take Out
Cuisine: Pizza
“I switched to Revention because I wanted a better POS than my Firefly (by Granbury) system, which gave me constant problems, was not user friendly, and the customer service was just bad, among other things. The Revention staff was so friendly throughout the sales, installation and training process and the POS is SO easy to use."

Grant Arons, Farley's Pizzeria
Concept: Delivery Take Out
Cuisine: Pizza
"I made the switch from Diamond Touch to Revention because I needed a POS solution that could adapt to my company's fast paced growth. Revention provided me with a POS solution that has the flexibility to keep up with my company's growth. Their programming department has worked directly with me to add custom features to my POS that make my operation more effective. Their order entry is easier than any other POS system I have ever seen. The coupon feature helps eliminate employee mistakes by checking for over discounting and coupon abuse.

Revention POS helps me improve customer service, cut down on our order time, eliminate mistakes, and increase profits. Revention's level of service means LIVE 27/7/365 Tech Support. Revention's support staff is there if I need them - no leaving messages, no unreturned phone calls, and no down time."

Ben Abassi, Sicily Pizza & Pasta
Concept: Full Service, Delivery, Take Out
Cuisine, Italian, Pizza
"Previously we were using Granbury's Firefly POS, but the system was junk. We wanted a POS that could help us more quickly and efficiently serve our customers. I'd heard good reviews of Revention's POS from several other restaurants and decided to switch. The transition from Firefly to Revention was so simple; my employees caught on to the new software easily..."

Chris Galea, G's Pizza
Concept: Delivery, Take Out, Fast Casual
Cuisine: Pizza, Subs, Ribs
"We opened our first store with Diamond Touch by Granbury, but customer support was non-existent. We switched to Revention because we liked how simple and easy to use the system was, and we wanted a POS that we could grow with. We installed Revention in every store we opened after that."

Rob Raia, Borriello Brothers
Concept: Fast Casual
Cuisine: Pizza
"Our Vital Link POS system by Granbury was outdated and full of bugs and their tech support was very bad. We switched to Revention because we wanted to streamline our operations and have a POS that was easier to use. Revention also offers online ordering integration, which was also another big deciding factor for us. We considered Firefly and Aloha, but Revention provided all of the features we were looking for. The process of switching was a good experience."

Rick Johnson, Merlin's Pizza
Concept: Delivery Take Out
Cuisine: Pizza
"We were using Firefly POS by Granbury, but we switched to Revention because we wanted fewer order entry mistakes and to speed up the order entry process. Using Revention is, to me, common sense - comparitively, the Revention system is like night and day over their competition."

Yiannis Fragkiadakis, Manny & Olga's
Concept: Delivery Take Out
Cuisine: Pizza
"My old Diamond Touch POS system seemed antiquated and had limited reporting features, so I decided it was time to make a step up from Granbury's Diamond Touch. I chose to switch to Revention because I really liked the marketing features, reporting packages and the potential for customization. The whole process was excellent - I would recommend Revention POS to others."

Todd Crabtree, Giovanni's
Concept: Delivery Take Out
Cuisine: Pizza
"Previously we used Vital Link by Granbury, but we moved on to Revention because their POS system has the best pizza and delivery software out there. We love the ease of training new employees and user friendly displays on the system. Revention's POS is a well thought out system that I would definitely recommend to others."

Michael Kurimsky, Mike's Pizza & Pasta
Concept: Delivery Take Out
Cuisine: Pizza, Pasta
"Prior to Revention I was using Granbury's Firefly POS, but I wanted a system that was easier to use, easier to understand, and that would provide maximum internal security features. I also wanted more cash and inventory control and a stronger delivery system. I chose Revention because the company provides all of that, and also has a very strong development department, which is important to me. Revention's customer support is also very strong. I use Revention POS in all three of my restaurants - Tavern I, Tavern II and Tavern South."

Chuck Celsi, Tavern Restaurants
Concept: Full Service, Delivery Take Out
Cuisine: Pizza, Pasta, Chicken, Family Style
"Our former POS, Vital Link by Granbury, didn't do the things we needed it to do and the customer support was bad. We saw Revention's system at a restaurant show, and the POS was clearly more user friendly and offered better control on a management level, so we switched. The price was right, too. The installation and training process was awesome!"

Arlene Dillon, Michael's Pizza, Inc.
Concept: Delivery Take Out
Cuisine: Pizza
 
"I switched to Revention from Granbury's Diamond Touch product because it was plagued with problems and the technology was very old. Revention has treated me very well."

Dimitrios Arvanitopoulos, 2 Brothers Pizza and Mexican
Concept: Full Service, Delivery Take Out
Cuisine: Mexican, Pizza

"Prior to Revention we were using Granbury's Vital Link POS, but we wanted improved control, better accuracy and high quality customer service. We switched to Revention because the company provided all of this, and we also liked the modern look and feel of the system itself. The Revention staff was willing to customize the POS to my specific needs, which no other company would do. From sales to installation and training, the entire process went prefectly."

Tony Brierly, Pizza California, Inc.
Concept: Delivery Take Out
Cuisine: Pizza

"Our Firefly POS equipment by Granbury was failing and we wanted to switch to a solid running system. We met the Revention staff at a Vegas tradeshow and right away we could tell that they were very personable and interested in selling us a quality system. We could see how user friendly the software was and the technician staff had great responses to all of our questions. We really liked the graphics and the freedom and flexibility to change things on the fly if we needed to. We would recommend Revention technology to others based on the flexibility capabilities alone!"

Ronnie Blankenship, Fat Cat Pizzeria #3
Concept: Delivery Take Out
Cuisine: Pizza
"Prior to Revention we were using Granbury's Vital Link POS, but we switched because Revention is simply a better product. Their customer service is great and easy to work with and the software fits my concept well. The speed and ease of use of Revention's POS is excellent."

Mitch Rotolo, Rotolo's
Concept: Delivery Take Out, Full Service
Cuisine: Pizza, Italian
"Our Vital Link POS was old and outdated. We wanted to switch to a company that cares about their customers and comes through on their promises, and that company is Revention. Their system streamlined our operations and they offered a marketing package unparalleled by their competition.  Our process for choosing a new POS system was a two year process and during that entire time the sales team treated me great, the installers were the same and most importantly, the system does everything they said it would do. I would definitely recommend Revention POS to others."

Luis Solis, Norwalk Pizza & Pasta
Concept: Delivery Take Out, Catering
Cuisine: Pizza, Pasta, Italian
"Our old Vital Link system was giving us numerous problems that were proving to be unsolvable by our Vital Link contacts. It was time for an upgrade and an increase in efficiency, so we decided to switch to Revention. Our sales associate was extremely patient and knowledgable about all of our questions and did a great job answering them - he's a gem! We really liked the caller ID feature and the biometric fingerprint reader, but what really impressed us about Revention is their 24/7/365 customer support. I would recommend Revention to others because I think others could certainly benefit from Revention's offerings."

Kris Lynn, Giuseppi's Pizza & Pasta
Concept: Delivery Take Out 
Cuisine: Pizza, Pasta, Italian
"I was using Granbury's Firefly POS, but I was tired of having no customer support and dealing with their unwillingness to help. I switched to Revention because I wanted to be more efficient, better marketing features, and customer service that will actually be there when I need them."

Shawn Virk, Romio's Pizza & Pasta
Concept: Delivery Take Out, Full Service, Bar, Catering
Cuisine: Italian
"We were using Vital Link by Granbury, but they offered no customer support and the operating system was unstable. We wanted to switch to a POS company that had good tech support, system stability, and flexibility of menu and reporting features. We already knew that Revention was customer oriented - once we saw how fast the software was, the menu layout, the flexibility and appearance of the graphics, we were sold. We asked hundreds of questions at every stage of the process and always got an answer. We loved the attitude of the Revention staff - they were determined to get what we needed for our business incorporated into the POS.

The process of switching POS systems is more detailed than anyone would believe. Revention was there for us at every stage of development. A POS system is only as good as the staff that designs and services it. Revention is there for their customers at all times. Highly recommended."

Barry Partridge, Al's Pizza
Concept: Delivery Take Out
Cuisine: Pizza 
"Before Revention I was using Vital Link by Granbury, but their customer service was terrible and the equipment was outdated. I switched to Revention because I wanted a POS that would perform better, as well as better customer service. During the sales, installation and training process I was treated very well - 10/10!"

Peter Tsakonas, Jimano's Pizzeria
Concept: Delivery Take Out
Cuisine: Pizza