Support

Support

Revention's main goal is to not only resolve any issues or difficulties business owners come across in their POS usage with a live person when calling in for support.  Our support department has someone available to assist you 24 hours a day, seven days a week.  We know that the holidays are some of the busiest times of year for businesses, and as such, our 24/7 support does include holidays.  What can you expect from our analysts when calling in for assistance?

Professionalism: Our Support Specialists are professional, both in attitude and mindset. We will not lose focus of your issue, or of your need for an expedient resolution.

Commitment: Our Support Specialists are committed to finding a resolution to each and every issue.

Courtesy: Our Support Specialists are dedicated to ensuring that you have a stress-free, enjoyable experience on the phone with us. While maintaining focus on the issue at hand, we will be courteous, patient, and understanding of your situation.

Honesty: Our Support Specialists will only offer solutions that work. We do not try to sell business owners additional hardware or software packages unless these additions are vital to the smooth operation of the current systems in place.

Dependable

24/7/365 live support

No answering machines

Feel comfortable knowing someone is here to assist even at closing time

Experienced

Our programmers have over 60 years of POS software development experience

Our Support Specialists have extensive POS and restaurant experience

Dedicated

All issues are documented in our knowledge base, and are available for quarterly review

Automatic RMA assistance on all products purchased from us

Proactive support that includes quarterly maintenance to keep your system running at its best